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Privacy Policy

This Privacy Policy manages the manner in which One Stop collects, uses, maintains and discloses information collected from users (each, a "User") of the www.onestopsupershop.com.bd website ("Site") or any kind of platform such as mobile applications (Android/ioS/Any). This privacy policy is applicable for the Site with all products and services offered by One Stop.


Information customers give us:

We may collect personal identification information from users in different ways, like, when users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connects with other activities, services, features or resources we have on our site.


What kind of information:

Users may be asked for, name, email address, billing address, shipping address, phone number, debit/credit card information etc. when required. Whenever the users interact with our website we get information like their browser names, device type, the means of connection with our site, their internet connection details, their location, and other similar information.


Automatic Information (Cookies):

We receive and store certain types of information whenever the user interacts with us. For example, like many web sites, we use "cookies," to enhance user experience. The user may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.


Mobile:

When the users use our One Stop Shopping Site, we may receive information about their location and mobile device, including a unique identifier for that device. We may use this information to provide users with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow turning off location services, so if it bothers the user, they can turn it off.


Payment:

If you have already made a payment twice for your single purchase, then please contact your bank to reverse the payment or cancel the payment as in "One Stop" we have no control or access to your payments. Your payment related information is also kept secret to us from the bank. During the payment process, if you get disconnected then please contact your bank to ensure if the payment went through or not, if not then please make the payment again.


How We Use This Information?

"One stop" collects and uses Users personal information for the following purposes:


To improve customer service:

Your information helps us to more effectively respond to your customer service requests and support needs.


To improve our Site:

We continually strive to improve our website offerings based on the information and feedback we receive from you.


To process transactions:

We may use the information users provide only to respond to their product requests. We do not share this information with anyone else except to the extent necessary to provide the service.


To send periodic emails:

The email address Users provide us for order processing, will only be used to send them information and updates related to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. User can also request to unsubscribe easily by calling our Customer Support on 01755639000. (between 9.30 am - 6.30 pm every day)