The following are the conditions for product returns:
1. Customers can return the grocery products within the same day from the purchase date; only if the defective product is delivered. We highly recommend checking before acknowledging the delivery from the delivery person.
2. Any type of cosmetics, undergarments and perishable items such as fish, meat, vegetable, egg, any type of dairy items, liquid milk, curd, sweets, cheese, ice cream, any type of loose grains (rice, lentil, dal, flour, sugar, chola) ARE NOT RETURNABLE AFTER DELIVERY. Once the customer received considered it sold in acceptable condition.
3. We encourage our customers to cross-check each and every item while the delivery man is present at your premises. Any claim regarding replacement or Return or Refund issue should be final before our delivery man during delivery time. After leaving your premises, One Stop Super Shop Online authority will not be liable for any future claim.
4. After customer consent or signature at the delivery slip; One stop Super Shop Online has the right to cancel any refund or return request.
5. Customers can return the products (other than the perishable items) to the nearest One Stop Super Shop Outlet (Mohammadpur,Nikunja & Lake city) within the same day receiving the product.
6. Customer can exchange products such as fashion (except undergarments), sportswear, fitness, and household products within 3 days from the purchase date. The exchangeable products should be in packed as delivered and selling conditions to any other customer. No exchange will be allowed if any package or product unsealed, partially broken, torn, an inadequate condition or any other damage noticed.
7. If a product found broken, unwrapped or used; then the customer must inform the Customer Service immediately after receiving it.
8. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
9. For after-sales service-related issue on any electrical and electronics items, the warranty policy/terms & conditions of the concerned company/brand/service company will be applicable. The product must include the original tags, user manual, warranty cards, freebies, and/or accessories. In this case, One Stop Super Shop Online will not be liable.
10. Any returnable or exchangeable product must be unused, unwashed and without any flaws.
11. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of One Stop Super Shop Online packaging, it must be returned in the same condition with the return shipping label attached.
12. We encourage our customers to cross check each and every item while the delivery man is present at your premises if the customer is not receiving the products then the responsible person who is receiving the product is responsible to give signature at the delivery slip.
13. If the ordered product quantity is mismatched / excess / less / items not exactly ordered, we request you to notify us within 12 hours from the receiving time.
14.The customer must contact the Customer Service Hotline 01318306955 (Mohammadpur Outlet) 01318306956 (Nikunja Outlet) & 01318306957 (Lake city Outlet) between 10 am to 7 pm daily for any kind of return/exchange if required.
15. One Stop Super Shop Online reserves all the rights to decide for any return or refund for any kind of request.
1.If you have made online pre-payment/card payment against your order, and there are product/s which is/are not available in stock, we will offer you product replacement options with the same price range or increased price (if any). The additional amount can be paid in paid during delivery. You can also have the option to take a refund through your card or Bkash or adjustment voucher which can be used in future orders at One Stop Super Shop online platform). If for any reason, you decline to take product replacements, then the items will be dropped from the list, otherwise, the order will be canceled in full and we will start the refund process.
2. Please make sure to make your refund request by calling our Customer Service Hotline 01318306955 (Mohammadpur Outlet) 01318306956 (Nikunja Outlet) & 01318306957 (Lake city Outlet) between 10 am to 7 pm every day. You may need to send an email request to firstname.lastname@example.org for a refund. One Stop Online will retain full right over the refund payment policy.
3. The refund process will usually take approximately up to 25 working days from the date of refund request in written to complete the refund via Card. If there is any dispute / inappropriate amount of claim, it may take more days to settle the refund.
4. The refund via mobile banking may take up to 10-15 working days from the date of the refund request is made.
5. No cash refund is allowed for a refund if the payment made by any pre-paid card/debit card/credit card or any digital payment gateway.